Oracle Diagnostic Methodology Oracle诊断方法是oracle提出的定义明确、统一标准的解决问题的方法论。
The Oracle Diagnostic Methodology (ODM) introduces a clearly defined, standard approach to problem solving within Oracle Support Services. This provides a predictable approach to deriving solutions for a problem that can prevent it from occurring again in the future. When an SR is passed between engineers or support centers, ODM assists the new engineer to understand the diagnostic approach of the previous engineer.